Refund Policy

This Refund Policy explains when and how refunds apply to purchases made on InfinityIllusion (the "Platform"), including monthly subscriptions (Infinity Academy and Infinity Builder), Infinity Credits, and any AI-powered services such as Illusions AI assistants, Infinity Forge, and the Infinity Academy tutor.

Because InfinityIllusion is a digital, credit-based AI product where value is delivered instantly and consumed in real time, our refund terms are shaped by the nature of the service. We believe in being completely transparent about this before you buy — which is exactly why this policy exists and why we offer a genuinely free plan so you can try the Platform first.

We offer a limited 24-hour refund window from the moment of your first purchase, subject to one critical condition:

• The request must be submitted within 24 hours of the original transaction.
• No Infinity Credits or AI services may have been used. If any credits have been consumed — even a single AI message, lesson interaction, or Forge build — the purchase is considered delivered and is no longer eligible for a refund.
• The request must be made through our in-app Support Center so we can verify the account and usage.

Once AI credits are used, the compute, model, and delivery costs are incurred immediately and cannot be reversed — so at that point no refund can be offered.

To be clear and fair, refunds are not available in the following situations:

• The 24-hour window has passed.
• Any Infinity Credits or AI features have been used, regardless of how many.
• The purchase was for additional credits, one-time top-ups, or consumable AI usage.
• Partial or unused portions of a monthly subscription after the billing period has started.
• Accounts suspended or terminated for violating our Terms of Service or Acceptable Use Policy.
• Dissatisfaction with AI-generated output, which is inherently variable in nature.

Due to the instant-delivery, credit-consuming nature of this product, no refunds are offered or can be offered once credits have been used or the 24-hour window has closed.

Infinity Credits power every AI action on the Platform. The moment you use them, real computational resources — AI model inference, GPU time, and third-party API costs — are spent on your behalf and cannot be recovered.

• Credits are non-transferable and non-refundable.
• Credits reset on your plan's monthly cycle and do not roll over.
• Unused credits at the end of a cycle hold no cash value.

This is standard for instant-delivery digital and AI products, and it's why we encourage every user to start on the free plan and explore before upgrading.

You can cancel your subscription at any time — no phone calls, no retention hoops, no hassle. Simply visit the Billing settings and cancel in a single click.

• Cancellation stops all future billing immediately.
• You keep full access until the end of your current paid period.
• No partial-month or pro-rated refunds are issued for the remaining time.
• Your account automatically reverts to the free plan afterward.

Please contact our Support Center before initiating a payment dispute or chargeback. We're happy to review your situation quickly and fairly.

Filing a chargeback for services already delivered (credits used, subscription active) may result in immediate suspension of your account and forfeiture of any remaining credits or access, as outlined in our Terms of Service.

We're human, and we care about doing right by our community. In rare cases — such as a verified duplicate charge or a technical billing error on our side — we will always make it right.

If you believe you were charged in error, reach out through the Support Center within the 24-hour window and our team will investigate promptly.

We may update this Refund Policy from time to time to reflect changes in our services, technology, or legal requirements. Material changes will be communicated through the Platform or via in-app notification.

Your continued use of the Platform after any update constitutes acceptance of the revised policy. The "Last updated" date at the top always reflects the current version.